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License Server Connectivity Issues

If you're having problems activating your license, your computer might be blocked from reaching our license server. This guide will help you test your connection. if you cannot connect to our website 'ClickAlgo.com', contact us.

Basic Test

Step 1: Open PowerShell

To begin, open the PowerShell application on your computer:

  • Press Windows + X and choose Windows PowerShell, or
  • Open the Start menu, type PowerShell, and hit Enter.

Step 2: Run the Test

Paste the following command into PowerShell and press Enter:

Test-NetConnection license.me.uk -Port 443

This command checks if your network allows secure connections (HTTPS) to our license server.

What a Successful Test Looks Like

If the test works, you'll see something like this:

ComputerName     : license.me.uk
RemoteAddress    : [IP Address]
RemotePort       : 443
InterfaceAlias   : Ethernet
TcpTestSucceeded : True

The key line is:

TcpTestSucceeded : True

This means your computer can reach the server, and there is no network block on port 443.

What a Failed Test Looks Like

If your connection is blocked, you’ll see:

TcpTestSucceeded : False

This indicates that your computer could not connect to the server, likely due to a local or network restriction.

Why This Might Happen

Here are common reasons why the connection might be blocked:

  • Your firewall or antivirus software is blocking the request.
  • You're connected to a company, hotel, school, or public Wi-Fi that restricts internet access.
  • There’s a problem with your internet provider or DNS settings.

How to Fix It

Try the following steps:

  • Run the test again while connected to a different network (like a mobile hotspot).
  • If safe to do so, temporarily disable your antivirus or firewall and try again.
  • If you're on a company-managed device, contact your IT support team and ask them to allow access to:
Server: license.me.uk
Port: 443 (HTTPS)

If You Still Can't Connect

If the problem continues, please contact our support team and include the following:

  • A screenshot or full copy of your PowerShell test result
  • Your country and internet provider (ISP)
  • Whether you’re using a personal or work computer

We’ll help resolve the issue as quickly as possible.

Issue: No Response or Timeout

Cause: Firewall, DNS issues, or antivirus blocking outbound connections. Fix: Try from a different network (e.g. mobile hotspot) or temporarily disable antivirus/firewall and test again.

Talk To Support

If you do not have access to clickalgo.com or the license server, your IP address may be blocked, if this happens it is usually unblocked after 48 hours. You can contact us with your IP address to manually unblock it sooner.

Contact Support