Troubleshooting and Support
Most problems can be narrowed down by reading the workspace status, confirming the active task and model, checking the available credit and verifying that the selected task accepts the supplied file type.
A request does not complete
Keep the workspace open while Xen is generating. If a request times out, check the connection and retry once. A provider can respond slowly even when the rest of Xen remains available. Try another suitable model only when the same provider repeatedly fails. Cancel stops the active request, and duplicate Send clicks do not start additional chargeable generations while one is running.
Pine Editor rejects the script
Use Fix Pine Errors with the complete latest source and exact TradingView diagnostics. Include warning messages as well as errors when they indicate inconsistent series calculations. Replace the entire Pine Editor file with the repaired result before compiling again so old and new fragments are not mixed.
A script compiles but behaves incorrectly
Compilation confirms syntax and supported types, not trading correctness. Open Existing Strategy or Existing Indicator, add the latest .pine file and describe the observed and expected behaviour. Include the symbol, timeframe, relevant inputs, bar state and Strategy Tester or chart evidence. Mention whether the issue appears historically, in real time or only during alerts.
Upload problems
Existing and repair tasks accept Pine source, while conversions require original non-Pine .txt, .cs, .mq4 or .mq5 files. Indicator reference images must be PNG, JPEG or WebP, no larger than 3 MB, and require a vision-capable model. Strategy analysis accepts one TradingView Strategy Tester List of Trades CSV no larger than 2 MB.
Report a problem
Open Feedback & report problem from the workspace support area. Describe what you expected, what happened and how to reproduce it. When diagnostics are included, Xen sends the active task, selected model, latest user prompt, model response and retrieved knowledge results. The system prompt is not included. Clear the diagnostics option when you do not want that context attached.
The thumbs-up and thumbs-down controls beneath a response save the same response context with the selected vote, helping ClickAlgo identify model and retrieval quality problems.
Remove credentials, account numbers and proprietary information that support does not need. For payment issues, use the address on the top-up page and never include card details or secret keys.