Credits and Account
Your cTrader Xen balance shows the credit currently available to use. Open your account page to review credit transactions and expiry dates, or purchase credit to continue using Xen.
Trial credit
Free trial credit is subject to eligibility checks. It may be unavailable when using a VPN, proxy or certain shared networks, or when a trial has already been claimed. Geographic and other eligibility restrictions can also apply. The notice in chat lists possible reasons; it does not confirm that a VPN was detected.
If trial credit was not added, turn off your VPN or proxy, then sign out of cTrader Xen and sign in again using your normal connection. This lets Xen check eligibility again. Retrying does not reset an existing trial, restore used or expired credit, or guarantee that trial credit will be granted.
A zero balance does not always mean a trial was refused. Credit that was previously added may have been spent or expired. Check your account transactions and expiry dates; if your credit has run out, purchase credit to continue.
Paid credit remains available even if you do not qualify for trial credit. If you already have an available paid balance, you can continue using Xen normally.